POPIA Privacy Policy

Effective date: June 2026

1. Introduction

Talon Works Manufacturing ("Talon Works", "we", "us", "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal information in compliance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and its Regulations.

This policy applies to all personal information collected through our website at talonworks.co.za, via email, telephone, WhatsApp, or in the course of providing our services.

2. Who We Are (Responsible Party)

The responsible party for your personal information is:

• Business name: Talon Works Manufacturing
• Address: Magaliesburg, Gauteng, South Africa
• Email: contact@talonworks.co.za
• Phone: +27 74 729 3980

3. Personal Information We Collect

We may collect and process the following categories of personal information:

• Full name and surname
• Email address
• Phone number or WhatsApp number
• Physical or postal address (for delivery purposes)
• Company name and VAT number (for business clients)
• Project details and specifications you share with us
• Payment and banking information (processed securely via EFT)
• Communications between you and Talon Works

We do not collect sensitive personal information (as defined in POPIA, such as race, religion, health, or biometric data) in the ordinary course of business.

4. How We Collect Personal Information

We collect personal information directly from you when you:

• Submit a quote request or contact form on our website
• Send us an email or WhatsApp message
• Place an order or engage our services
• Interact with us in person, by phone, or at trade events

5. Why We Process Your Personal Information (Lawful Basis)

We process your personal information for the following purposes:

• To respond to your enquiries and provide quotations
• To fulfil orders and deliver our services to you
• To process payments and maintain financial records
• To communicate project updates and delivery arrangements
• To comply with our legal obligations under South African law
• To improve our services and website

We process your personal information only where we have a lawful basis to do so — primarily to perform a contract with you, to comply with a legal obligation, or where we have a legitimate interest that is not overridden by your rights.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. How We Share Your Personal Information

We may share your personal information with:

• Courier and logistics providers, for the purpose of delivering your order
• Our accountant or bookkeeper, for financial and tax compliance purposes
• Our email and website hosting providers, who process data on our behalf under appropriate data processing agreements
• Law enforcement or regulatory authorities, where required by law

Any third parties who process personal information on our behalf are required to handle it in accordance with POPIA and our instructions.

7. How Long We Keep Your Information

We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. In general:

• Client and order records are retained for a minimum of 5 years for tax and accounting purposes
• Enquiries that do not result in an order are retained for up to 12 months
• Marketing communications (where applicable) are retained until you unsubscribe

After the applicable retention period, personal information is securely deleted or anonymised.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These measures include:

• Secure HTTPS connections on our website
• Password-protected systems and devices
• Restricting access to personal information to authorised personnel only
• Using reputable, GDPR/POPIA-aware service providers for email and hosting

While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

9. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

To exercise any of these rights, please contact us at contact@talonworks.co.za. We will respond within a reasonable time and in accordance with POPIA.

10. The Information Regulator

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:

• Website: www.inforegulator.org.za
• Email: inforeg@justice.gov.za
• Phone: 010 023 5207

11. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve your browsing experience and understand how visitors use the site. Where cookies are used, they are identified and you are given the opportunity to accept or decline non-essential cookies.

We do not use cookies to collect personally identifiable information without your knowledge.

12. Cross-Border Transfers

Some of our service providers (such as email and hosting platforms) may be based outside of South Africa. Where we transfer personal information outside of South Africa, we ensure that the recipient country or organisation provides an adequate level of protection consistent with POPIA's requirements.

13. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page with an updated effective date. We encourage you to review this policy periodically.

15. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact our Information Officer:

contact@talonworks.co.za
+27 74 729 3980
Magaliesburg, Gauteng, South Africa